I was assited by Domenico, at the Perimeter Mall location. I took my watch in for a quote and got it back with missing pieces. I had to inform Domenico, the piece was missing, especially, given the fact he dropped it on the floor when I originally gave it to him to send ouf for a quote. He stated he put the piece in ththe envelope. However, when I got my watch back, the piece was missing. When I informed Domenico of this, he had a very nasty attitude. He lacked customer service and this is a horrible reflect on this company. He also told me, I would hear from a manger and a week later, no call. The most I ask is, to return my property to me, the way I gave it to you. I didn't give it to you with missing pieces. It's service like this that gives companies a bad reputation. I wouldn't recommend this place to anyone, unless you're willing to settle for below par service and keep your fingers crossed with regards to getting your item back. Also, I was forced to give one star to this place. They don't even deserve half of a star. Revised Review 6/10/19 After posting my previous review, I received an apology from the manager Shabanna (not sure If I'm spelling her name correct). She assured me, that she would take care of this situation and provide the service that I should have received in the beginning. She is a great example of an outstanding manager, who went above and beyond what most people would have done, in a bad situation as noted above. She kept her word and took very good care of me. Her level of service, has changed my view of this company. I would bring other items back to this company for repair. I want to thank her for outstanding service. Job well done!
GREAT spot to go!!!!! Just needed a simple battery replacement and ended up talking about watches with the beautiful employee helping me out! She was VERY knowledgeable about every watch and knew what she was talking about! Very good watch selection as well and btw don't waste your time going to the other jewelry repair at the entrance upstairs, go to Its About Time downstairs by Macys and it'll save you $60 for a watch battery! The guy upstairs wanted to say for 69.99 it would be a one time deal but for 89.99 I could get a free watch for the next 10yrs after that time.. lol!!! $20, great selection to browse while she changed my battery right there and she gave me great conversation while she guided me throughout the cases.
Got two watch batteries changed. Timex was 12.75 and the Victorinox was 15.00. Employee was very friendly and swapped the batteries in just a few minutes. No charge for discovering that one timex that I brought in was dead. Also the employee seemed very knowledgeable about all watch brands and seemed to have a genuine interest in watch collecting.
I had no idea these spots were franchised locations until I saw the other It's About Time listings on Yelp. Suffice to say, this spot (which just opened in a new Johns Creek strip center anchored by Burger 21 and Zoe's Kitchen) deserves every bit of its 5 stars.
I took several of my watches (a couple that have already stopped for years) over to this location and asked they be repaired and to have the battery replaced. One of the watches had a curved frame where the hour hand was stuck at a 15 to 20 degree clockwise rotation. It happens to be one of my favorite watches so I was skeptical on whether or not it could be repaired. The watchmakers here agreed - and later told me they could fix it after analyzing it for hours. They were prompt in follow up calls to let me know the status of the watch repairs - big thumbs up for service.
I usually take watches over to the mall to get them fixed, but they charge about twice that of what I spent here. It's also a much closer alternative than driving another 20 min to the nearest mall.
The watchmakers here are friendly, knowledgeable, and funny. I will definitely take my watches here in the future to get them repaired / battery replaced.
Excellent watch service. They specialize in watches and watch batteries. Very reasonably priced. I'm a very happy customer.
If you need help or have any questions regarding our services please don’t hesitate to call us. You can also visit us at the address below. You can also use the online form to send us an email.
11300 Medlock Bridge Rd, Johns Creek, GA 30097
4400 Ashford Dunwoody Rd NE, STE 1285, Atlanta, GA 30346