Got two watch batteries changed. Timex was 12.75 and the Victorinox was 15.00. Employee was very friendly and swapped the batteries in just a few minutes. No charge for discovering that one timex that I brought in was dead. Also the employee seemed very knowledgeable about all watch brands and seemed to have a genuine interest in watch collecting.
Went into the Perimeter Mall location with a watch that wouldn’t work, even after getting a new battery. The staff member at It’s About Time examined the watch, found that the battery holder wasn’t adjusted correctly, and fixed/cleaned my watch without charging me a cent. Very satisfied with the friendly and knowledgeable staff and service. Will definitely go back again!
I was assited by Domenico, at the Perimeter Mall location. I took my watch in for a quote and got it back with missing pieces. I had to inform Domenico, the piece was missing, especially, given the fact he dropped it on the floor when I originally gave it to him to send ouf for a quote. He stated he put the piece in ththe envelope. However, when I got my watch back, the piece was missing. When I informed Domenico of this, he had a very nasty attitude. He lacked customer service and this is a horrible reflect on this company. He also told me, I would hear from a manger and a week later, no call. The most I ask is, to return my property to me, the way I gave it to you. I didn't give it to you with missing pieces. It's service like this that gives companies a bad reputation. I wouldn't recommend this place to anyone, unless you're willing to settle for below par service and keep your fingers crossed with regards to getting your item back. Also, I was forced to give one star to this place. They don't even deserve half of a star. Revised Review 6/10/19 After posting my previous review, I received an apology from the manager Shabanna (not sure If I'm spelling her name correct). She assured me, that she would take care of this situation and provide the service that I should have received in the beginning. She is a great example of an outstanding manager, who went above and beyond what most people would have done, in a bad situation as noted above. She kept her word and took very good care of me. Her level of service, has changed my view of this company. I would bring other items back to this company for repair. I want to thank her for outstanding service. Job well done!
Really the only place worth going in the Atlanta area if you have a higher-end watch. They regulated my Omega Speedmaster for me and unlike other watch places actually understood what I was asking about. Not expensive either. WOSTEP/Omega/Rolex certified, so if you have a vintage Explorer knocking around you should take it here and they will do work on-par if not better than most of the OEM service places.
Also, they do pressure testing.
This place was such a life saver for me when I needed a new battery on my Michael Kors watch which isn't pricey by any means but I wear to work every day. I remember thinking "Why would anyone put a watch repair store in a shopping center and who's going to go there?" when this place was first built a couple of years back and I would jog by it.
Ha! Guess the joke's on me, because when I went in, there was a line of people waiting to have their watches repaired in one way or another. The gentleman who installed my new battery that Saturday afternoon was courteous and professional and got the job done in under 20 minutes with about four other customers there for $15.00. Hey-o! Now that is what I call *service*. It's About Time, you're alright!
If you need help or have any questions regarding our services please don’t hesitate to call us. You can also visit us at the address below. You can also use the online form to send us an email.
11300 Medlock Bridge Rd, Johns Creek, GA 30097
4400 Ashford Dunwoody Rd NE, STE 1285, Atlanta, GA 30346