GREAT spot to go!!!!! Just needed a simple battery replacement and ended up talking about watches with the beautiful employee helping me out! She was VERY knowledgeable about every watch and knew what she was talking about! Very good watch selection as well and btw don't waste your time going to the other jewelry repair at the entrance upstairs, go to Its About Time downstairs by Macys and it'll save you $60 for a watch battery! The guy upstairs wanted to say for 69.99 it would be a one time deal but for 89.99 I could get a free watch for the next 10yrs after that time.. lol!!! $20, great selection to browse while she changed my battery right there and she gave me great conversation while she guided me throughout the cases.
I was assited by Domenico, at the Perimeter Mall location. I took my watch in for a quote and got it back with missing pieces. I had to inform Domenico, the piece was missing, especially, given the fact he dropped it on the floor when I originally gave it to him to send ouf for a quote. He stated he put the piece in ththe envelope. However, when I got my watch back, the piece was missing. When I informed Domenico of this, he had a very nasty attitude. He lacked customer service and this is a horrible reflect on this company. He also told me, I would hear from a manger and a week later, no call. The most I ask is, to return my property to me, the way I gave it to you. I didn't give it to you with missing pieces. It's service like this that gives companies a bad reputation. I wouldn't recommend this place to anyone, unless you're willing to settle for below par service and keep your fingers crossed with regards to getting your item back. Also, I was forced to give one star to this place. They don't even deserve half of a star. Revised Review 6/10/19 After posting my previous review, I received an apology from the manager Shabanna (not sure If I'm spelling her name correct). She assured me, that she would take care of this situation and provide the service that I should have received in the beginning. She is a great example of an outstanding manager, who went above and beyond what most people would have done, in a bad situation as noted above. She kept her word and took very good care of me. Her level of service, has changed my view of this company. I would bring other items back to this company for repair. I want to thank her for outstanding service. Job well done!
I got my mk watch battery replaced in less than 10 minutes. The guy that did it was very knowledgeable about watches and was very quick! Awesome job and very good price at $15. Compared to fix-fast jewelry upstairs where they were trying to charge me up to $60.
Nothing like driving 45 minutes to find they close at six but didn't bother to change it on the website. I found you on the Maps app on my iPhone which led me to Yelp, which had the same hours listed. Your rebuttal may be corrected now but it was not then. I spoke to some of your neighbors in the shopping center to see if they could recommend someplace local since I had driven from Gainesville and they said your shop was known to close early whenever it was slow or the employees wanted to leave. Your fellow merchants in the shopping center didn't have much positive to say about you.
Really the only place worth going in the Atlanta area if you have a higher-end watch. They regulated my Omega Speedmaster for me and unlike other watch places actually understood what I was asking about. Not expensive either. WOSTEP/Omega/Rolex certified, so if you have a vintage Explorer knocking around you should take it here and they will do work on-par if not better than most of the OEM service places.
Also, they do pressure testing.
If you need help or have any questions regarding our services please don’t hesitate to call us. You can also visit us at the address below. You can also use the online form to send us an email.
11300 Medlock Bridge Rd, Johns Creek, GA 30097
4400 Ashford Dunwoody Rd NE, STE 1285, Atlanta, GA 30346