(843+ customer reviews)
×
Authorized Dealers and Full Repair Service Center with original Luminox parts
Lumi Latin for Night
Nox Latin for Light
Repairs with original parts such as:
Movements
Crystals
Crowns
Bands
Cases
Gasket Sets
Q: My watch battery needs replacing on my Luminox watch. What is the process for this repair to ensure water resistance?A: A battery replacement on a Luminox involves careful removal of the Poly-Carbon Case. We check screws, the case, the battery and case back gasket is replaced and a pressure test and seal done to keep original water resistance. 
Q: My crystal needs replacement, do you supply dive rated crystals?
A: Yes, we offer the original crystal for your Luminox, with gaskets and a pressure test which assure dive rating.
“Went into the Perimeter Mall location with a watch that wouldn’t work, even after getting a new battery. The staff member at It’s About Time examined the watch, found that the battery holder wasn’t adjusted correctly, and fixed/cleaned my watch without charging me a cent. Very satisfied with the friendly and knowledgeable staff and service. Will definitely go back again!”
“I got my mk watch battery replaced in less than 10 minutes. The guy that did it was very knowledgeable about watches and was very quick! Awesome job and very good price at $15. Compared to fix-fast jewelry upstairs where they were trying to charge me up to $60.”
“Got two watch batteries changed. Timex was 12.75 and the Victorinox was 15.00. Employee was very friendly and swapped the batteries in just a few minutes. No charge for discovering that one timex that I brought in was dead. Also the employee seemed very knowledgeable about all watch brands and seemed to have a genuine interest in watch collecting.”
“Excellent Service! They know what they are doing! James was the best I am a huge watch lover and super overprotective of my watches and I trust them completely.”
“I brought in several watches to be serviced. They were very fair in discussing the value of one of the watches vs. the cost to have it serviced. In addition I received prompt call backs and efficient service when visiting the store. Would use again.”
“Excellent Service! They know what they are doing! James was the best I am a huge watch lover and super overprotective of my watches and I trust them completely with my precious watches.”
I was assited by Domenico, at the Perimeter Mall location. I took my watch in for a quote and got it back with missing pieces. I had to inform Domenico, the piece was missing, especially, given the fact he dropped it on the floor when I originally gave it to him to send ouf for a quote. He stated he put the piece in ththe envelope. However, when I got my watch back, the piece was missing. When I informed Domenico of this, he had a very nasty attitude. He lacked customer service and this is a horrible reflect on this company. He also told me, I would hear from a manger and a week later, no call. The most I ask is, to return my property to me, the way I gave it to you. I didn't give it to you with missing pieces.
It's service like this that gives companies a bad reputation. I wouldn't recommend this place to anyone, unless you're willing to settle for below par service and keep your fingers crossed with regards to getting your item back. Also, I was forced to give one star to this place. They don't even deserve half of a star.
Revised Review 6/10/19
After posting my previous review, I received an apology from the manager Shabanna (not sure If I'm spelling her name correct). She assured me, that she would take care of this situation and provide the service that I should have received in the beginning. She is a great example of an outstanding manager, who went above and beyond what most people would have done, in a bad situation as noted above. She kept her word and took very good care of me. Her level of service, has changed my view of this company. I would bring other items back to this company for repair. I want to thank her for outstanding service. Job well done!
Deavona J
Great staff and service. We took in three different watches for battery replacements and were in a time crunch. Dominick said it would take 5 minutes to change all three batteries.... he did it in three. Prices were reasonable for the service. Only issue is it’s in Perimeter Mall and parking can be an issue.
Simon Robson
Went into the Perimeter Mall location with a watch that wouldn’t work, even after getting a new battery. The staff member at It’s About Time examined the watch, found that the battery holder wasn’t adjusted correctly, and fixed/cleaned my watch without charging me a cent. Very satisfied with the friendly and knowledgeable staff and service. Will definitely go back again!
Gavin West
I walked into this location off of Medlock Bridge Road to get a battery replaced for my sports watch. The owner greeted me immediately and said he be right with me. He replaced the battery on the spot, set all functions on current time/date. The price for parts and labor were very affordable. Nice to have a shop like this in the John's Creek footprint that's easy to get in and out of.
Jay M.
This place was such a life saver for me when I needed a new battery on my Michael Kors watch which isn't pricey by any means but I wear to work every day. I remember thinking "Why would anyone put a watch repair store in a shopping center and who's going to go there?" when this place was first built a couple of years back and I would jog by it.
Ha! Guess the joke's on me, because when I went in, there was a line of people waiting to have their watches repaired in one way or another. The gentleman who installed my new battery that Saturday afternoon was courteous and professional and got the job done in under 20 minutes with about four other customers there for $15.00. Hey-o! Now that is what I call *service*. It's About Time, you're alright!
Joanna R.
Prompt, honest, and fair pricing. I will definetly go back.. Highly recommended!
Jesus R.11300 Medlock Bridge Rd, Johns Creek, GA 30097
4400 Ashford Dunwoody Rd NE, STE 1285, Atlanta, GA 30346
Johns Creek GA
Powered by Juicer